Privacy Policy

This Privacy Policy explains how Singing Attitude Ltd (“we”, “us”, “our”) collects and uses personal data when you visit singingattitude.com, contact us, create an account, or purchase services. Contact: contact@singingattitude.com 1. Who is responsible for your data Data Controller: Singing Attitude Ltd Email: contact@singingattitude.com 2. What personal data we collect We may collect: • Identity & contact data: name, email address, phone number (if provided) • Account data: login identifiers and portal messages you send/receive • Booking/service data: session bookings, attendance, notes you share for coaching purposes • Payment data: payment status, invoices/receipts, and transaction IDs (processed by Stripe; we do not store full card details) • Technical data: IP address, device/browser info, cookies and similar tech (see Cookie Policy) • Communications data: emails and messages you send us, support requests 3. How we use your data (purposes) We use personal data to: • provide and administer lessons, assessments, packages, vouchers, memberships, and your portal account • take payments, prevent fraud, and keep accounting records • respond to enquiries and provide support • send service emails (e.g., confirmations, reminders, changes) • send marketing messages only where permitted (e.g., you opted in), and you can unsubscribe at any time • maintain, secure, and improve our website and services 4. Legal bases (UK GDPR) We rely on: • Contract: to provide services you purchase and manage your account • Legitimate interests: to run and improve our business, keep the site secure, and respond to enquiries (balanced against your rights) • Consent: for optional cookies and marketing where required • Legal obligation: for tax/accounting and compliance requirements 5. Who we share data with We may share data with trusted providers who help run our services, for example: • Stripe (payments) • Supabase (database/authentication, user portal data) • Hosting/CDN (e.g., Netlify/Vercel) to serve the website • Email delivery provider (for confirmations, notifications, support emails) • Security/anti-spam providers (e.g., human verification on forms) We share only what’s necessary and require appropriate safeguards via contracts where applicable. 6. International transfers Some providers may store or process data outside the UK/EEA (e.g., in the USA). Where this happens, we use appropriate safeguards (such as contractual protections) designed to protect your data. 7. Data retention We keep personal data only as long as necessary: • Enquiries: typically up to 12 months after last contact • Account and service records: while your account is active, and for a reasonable period thereafter • Financial records: as required by law (often several years for tax/accounting) Retention may be longer if needed to resolve disputes or comply with legal obligations. 8. Your rights Depending on your location, you may have rights to: • access your data • correct inaccurate data • delete data (where applicable) • restrict or object to processing • data portability • withdraw consent (where processing is based on consent) To exercise rights, contact contact@singingattitude.com. 9. Marketing preferences If you opt in to marketing, you can opt out at any time using the unsubscribe link in emails or by contacting us. 10. Cookies and tracking We use cookies and similar technologies. See our Cookie Policy for details and how to manage preferences. 11. Children Our services may be used by students under 18 with parent/guardian consent. If you believe a child has provided data without appropriate consent, contact us and we will take appropriate steps. 12. Complaints If you are in the UK, you can complain to the Information Commissioner’s Office (ICO). We’d appreciate the chance to resolve concerns first—please contact us at contact@singingattitude.com. 13. Changes to this policy We may update this policy from time to time. The “Last updated” date shows when changes were made.